This landing page is maintained by Sony Pictures Entertainment (SPE). If you were directed to this landing page, you were likely attempting to provide accessibility feedback regarding an online service operating in Canada that is a subsidiary of SPE.

SPE welcomes your feedback regarding any accessibility barriers you might have encountered when navigating any of these services, as well as your feedback on the manner in which they are implementing their Accessibility Plans.

The Accessible Canada Act (ACA) defines a barrier as:

“...anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice—that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.”

The person at SPE responsible for receiving feedback is the Accessibility Agent.

Feedback can be general or specific, but providing more details such as the date, the name of the webpage, application or activity involved, may make it easier for us to understand your concerns.

Feedback can be sent by:

Mail

Accessibility Agent
Sony Pictures Entertainment Inc.
Corporate Legal Department
10202 West Washington Boulevard
Culver City, California 90232 USA

Telephone

+1-310-244-3460 (USA)

Email

Accessibility_Agent@spe.sony.com

Anonymous Feedback

Individuals providing feedback can provide personal information and contact information, but they do not have to do so.

Acknowledgement of Feedback

For feedback received by email, we will acknowledge your feedback by return email. For feedback received by phone or mail, if contact information is provided, an acknowledgement will be sent via the contact method provided.

How feedback will be used

Feedback will help these services to continuously improve their accessibility efforts. Some feedback may not require a direct response or immediate follow-up, and some may highlight issues that need to be addressed right away. However, all feedback received will help our services develop their future accessibility plans and it will help them know how they are progressing towards their accessibility goals. The feedback we receive will be taken into consideration when we write our accessibility progress reports, published in the years between accessibility plans.

Triage

Section 5 of the ACA highlights the following areas of focus for the removal and prevention of barriers:

  • employment;
  • the built environment;
  • information and communicaiton technologies (ICT);
  • the procurement of goods, services, and facilities;
  • the design and delivery of programs and services; and
  • transportation.
Retention

All feedback received will be converted into a suitable digital format and will be stored in SPE’s document management system. A filing system has been created specifically to manage feedback related to the ACA. The system has been programmed so that all records stored will be automatically retained for the required seven-year period.

Alternative Formats

You can request an alternative format of this feedback process description in print, large print, Braille, audio format or an electronic format that is compatible with adaptive technology by sending an email to Accessibility_Agent@spe.sony.com.